LicenseKeeper

What's new in this version?

Check out the release notes for details.

I've purchased my license, how do I register?

You should have received an email from our store (sent from "Outer Level") containing your License Key and Receipt. If you have LicenseKeeper installed on your computer, just click on the "Click Here to Activate Now" link in the email and you're done. LicenseKeeper will automatically launch and register itself. Easy, huh?

OK, I got the email, but the License Key link is not clickable. Now what?

If you can't click on the "Activate Now" link, you can copy and paste the license key:

1. Select the full text of the license key
2. Choose Edit > Copy
3. Launch LicenseKeeper
4. Choose LicenseKeeper > Registration...
5. Choose Edit > Paste
6. Click the Register button

I've lost my license key, can you send it to me again?

Sure thing. Just head on over to our lost-license retrieval page, enter the email address you used to purchase the license, and your license key and purchase receipt will be re-sent to your email address.

How do I import email from mail readers other than Apple Mail?

LicenseKeeper supports directly importing email from Apple Mail, Microsoft Entourage, and PowerMail. Email from other readers can still be imported, but need to be exported to a text file first.

Export or save the email message to your hard drive. Then drag it on to the attachments list in LicenseKeeper. Use the "Scan for Serial Number..." menu item under the "Attachments" menu to scan for the included serial number.

How do I auto-scan email for serial numbers?

Email is auto-scanned when it is attached or imported directly from Apple Mail, Entourage, or PowerMail. You can scan attached documents by using Scan for Attachments > Serial Number... under the main menu.

Are files and emails stored in LicenseKeeper copies or links?

They are copies. LicenseKeeper copies the entire file or email into its library.

Can I store disk images and ZIP files in LicenseKeeper?

Yes. LicenseKeeper can store any file as an attachment.

How do I turn off Address Book integration?

Under the General tab in the LicenseKeeper preferences window uncheck the setting "Auto Fill User Information".

Where does LicenseKeeper keep its data and what files do I need to backup?

LicenseKeeper uses the standard Mac OS X locations for storing its data:

1. LicenseKeeper Library:
   [Your Home Folder] > Library > Application Support > LicenseKeeper
2. User Preferences:
   [Your Home Folder] > Library > Preferences > com.outerlevel.LicenseKeeper.plist

NOTE: There is a catch on Lion. Apple has decided to hide the Library folder starting in Lion. You will need to use Finder's main menu item Go > Go to Folder… and then type in "~/Library" to open it in a Finder window.

Related Article: LicenseKeeper Quick Tip: Backup your data

How do I password protect my data?

Currently, LicenseKeeper does not provide password encryption. For protecting all your private information, I recommend using Mac OS X's built in FileVault.

How do I import data using a comma or tab delimited text file?

Choose Import then External Data... from the File menu. Choose the text file you want to import. Then adjust the import settings and value mappings to fit the format of the file.

How do I export my data using a comma or tab delimited text file?

Choose Export from the LicenseKeeper File menu. Then select the Library to Text File option. Customize your export parameters and click the Export button.

How do I update an application's version and icon?

Updating an application's information is easy if it is installed on the same computer that you run LicenseKeeper on. There are three ways to accomplish this:

Approach 1:

1. First, select the application that has been updated.
2. Under the main Product menu, activate the Refresh App Info item (Command-R).

Approach 2:

1. First, select the application that has been updated.
2. From Finder, Drag-and-Drop the application's icon on to the large icon field (upper right) in LicenseKeeper.

Approach 3:

1. First, select the application that has been updated.
2. Under the main Product menu, activate the Refresh All Apps item (Command-Option-R).

How do I migrate my LicenseKeeper data to a new Mac?

See this short article: Migrating LicenseKeeper to Your New Mac.

How do I change the location of my library?

LicenseKeeper does not officially support custom locations for your library However, there is a way to trick LicenseKeeper to use a custom location by using symbolic links with the UNIX command line tool 'ln'.

Below is an example of setting up a symbolic link for the LicenseKeeper library in Terminal.app:

 	cd ~/Library/Application\ Support/
	mv LicenseKeeper ~/Desktop/
	ln -s ~/Desktop/LicenseKeeper LicenseKeeper
				

1. First, I change my current directory into my Application Support folder.
2. Next, I move the LicenseKeeper library folder to my desktop. Replace "~/Desktop/" with the your custom location. You can also do this step by moving the folder with drag-and-drop through Finder.
3. Finally, I use the 'ln' command to create a symbolic link from the custom location to where LicenseKeeper expects the library to live.

NOTE: Do not use a Finder Alias. It will not work correctly.

How do I get Sync to iPhone working?

LicenseKeeper for iPhone gets its data from LicenseKeeper for Mac. You will need to download and install LicenseKeeper on your Mac and populate your database before syncing.

On your Mac

Sync to iPhone uses Dropbox to move data into the cloud so it is accessible from LicenseKeeper for iPhone. Dropbox needs to be installed and running on your Mac in order for sync to work. I recommend that you turn on the "Start Dropbox on startup" option in the Dropbox preferences so it's always ready to sync when you need it.

When you're ready to sync, press the Sync to iPhone toolbar button or select the File > Sync to iPhone main menu item. Sync to iPhone is a manual process so you will need to do this each time you want to update the data on your iPhone or iPod Touch.

Depending on the size of your LicenseKeeper library, it may take some time for Dropbox to copy everything into the cloud. You can monitor its progress by watching the Dropbox icon in your main menu or enabling Growl notifications in the Dropbox Preferences. You can also watch as files are sync'd by opening your Dropbox folder in Finder.

On your iPhone

Once Dropbox is done doing it's thing, you'll need to launch LicenseKeeper for iPhone on your device running iOS 4.1. If you haven't configured Sync yet, tap the Settings icon on the bottom toolbar of the main view. Select the Sync item and then tap the Dropbox button. You will be prompted to Link or Sign in to your Dropbox account.

If you have Sync configured in LicenseKeeper for iPhone, you just need to tap the Sync button on the bottom toolbar to initiate the Sync process. LicenseKeeper for iPhone will connect with Dropbox and retrieve your library. Again, this is a manual process so you'll need to tap the Sync button to check if anything needs to be updated.

Dropbox Status

If you have followed the instructions above and sync is still not working, it may be that Dropbox itself is having problems. You can always check if Dropbox is up and running normally on their status page: http://status.dropbox.com/.