I sent you an email but I haven't heard back.

Sometimes spam filters may block messages between you and our support address. We never ignore your emails. Be sure to check your spam folder if you haven't heard back from us.

I've purchased my license, how do I register my copy of LicenseKeeper?

You should have received an email from our store (sent from "Outer Level") containing your License File and Receipt. If you have LicenseKeeper installed on your computer, just double-click on the license file in the email and you're done. LicenseKeeper will automatically launch and register itself. Easy, huh?

OK, I got the email, but the License File is not double-clickable. Now what?

If you read your email through a web browser and can't double-click on the license file, you will need to save the license file to disk first. Once the file is saved to your disk you can double-click on the file to register.

Alernatively, you can register LicenseKeeper by using the Registration... menu item under the main LicenseKeeper menu. When the demo sheet is displayed, click the Register button to bring up an open file window. Browse to where you have saved your new license file, select it and click the Open button.

I've lost my license key, can you send it to me again?

Sure thing. Just send us the email address you registered with and we'll resend your license file.

What's new in this version of LicenseKeeper?

Check out the LicenseKeeper Release Notes.

How do I import email from mail readers other than Apple Mail?

LicenseKeeper supports directly importing email from Apple Mail, Microsoft Entourage, and PowerMail. Email from other readers can still be imported, but need to be exported to a text file first.

• Export or save the email message to your hard drive.
• Then drag it on to the attachments list in LicenseKeeper.
• Use the "Scan for Serial Number..." menu item under the "Attachments" menu to scan for the included serial number.

How do I auto-scan email for serial numbers?

Email is auto-scanned when it is attached or imported directly from Apple Mail, Entourage, or PowerMail. You can scan attached documents by using Scan for Attachments > Serial Number... under the main menu.

Are files and emails stored in LicenseKeeper copies or links?

They are copies. LicenseKeeper copies the entire file or email into its library.

Can I store disk images and ZIP files in LicenseKeeper?

Yes. LicenseKeeper can store any file as an attachment.

How do I turn off Address Book integration?

Under the General tab in the LicenseKeeper preferences window uncheck the setting "Auto Fill User Information".

Where does LicenseKeeper keep its data and what files do I need to backup?

LicenseKeeper uses the standard Mac OS X locations for storing its data:

• LicenseKeeper Library:
  ~/Library/Application Support/LicenseKeeper
• User Preferences:
  ~/Library/Preferences/com.outerlevel.LicenseKeeper.plist

Related Article: LicenseKeeper Quick Tip: Backup your data

How do I password protect my data?

Currently, LicenseKeeper does not provide password encryption. For protecting all your private information, I recommend using Mac OS X's built in FileVault.

How do I export my data using a commma or tab delimited text file?

Choose Export from the LicenseKeeper File menu. Then select the Library to Text File option. Customize your export paramters and click the Export button.

How do I import data using a commma or tab delimited text file?

Choose Import then External Data... from the File menu. Choose the text file you want to import. Then adjust the import settings and value mappings to fit the format of the file.

How do I update an application's version and icon?

A: Updating an application's information is easy if it is installed on the same computer that you run LicenseKeeper on. There are three ways to accomplish this:

Approach 1

• First, select the application that has been updated.
• Under the main Product menu, activate the Refresh App Info item (Command-R).

Approach 2

• First, select the application that has been updated.
• From Finder, Drag-and-Drop the application's icon on to the large icon field (upper right) in LicenseKeeper.

Approach 3

• First, select the application that has been updated.
• Under the main Product menu, activate the Refresh All Apps item (Command-Option-R).

How do I change the location of my library?

LicenseKeeper does not officially support custom locations for your library.

However, there is a way to trick LicenseKeeper to use a custom location by using symbolic links with the UNIX command line tool 'ln'.

Below is an example of setting up a symbolic link for the LicenseKeeper library in Terminal.app:

 cd ~/Library/Application\ Support/
 mv LicenseKeeper ~/Desktop/
 ln -s ~/Desktop/LicenseKeeper LicenseKeeper

• First, I change my current directory into my Application Support folder.
• Next, I move the LicenseKeeper library folder to my desktop. Replace "~/Desktop/" with the your custom location. You can also do this step by moving the folder with drag-and-drop through Finder.
• Finally, I use the 'ln' command to create a symbolic link from the custom location to where LicenseKeeper expects the library to live.

NOTE: Do not use a Finder Alias. It will not work correctly.

Can I run LicenseKeeper on Leopard?

Yes. LicenseKeeper 1.2.4 or newer has been tested for Leopard compatibility.

Related Article: LicenseKeeper and Leopard

How do I delete a duplicate record named "LicenseKeeper"?

Rename the duplicate record using the "Title" field to something other than "LicenseKeeper". Now you should be able to delete the duplicate record.

How do I migrate my LicenseKeeper data to a new Mac?

See this short article: Migrating LicenseKeeper to Your New Mac.